WHAT PAYMENT METHODS ARE ACCEPTED?
Credit Cards - We accept Visa, Mastercard, American Express, Discover, Maestro and CB Bank. Note, cards
issued that do not carry one of these logos will not be accepted, therefore we recommend using PayPal
as an alternative.
Paypal - Use any form of payment method in your PayPal account in your country. Once you have added a
payment method, you can use our one-click PayPal express feature for a fast checkout.
Online Gift Cards - Each credit carries a code that can be entered when completing checkout.
WHAT CURRENCY DO YOU USE?
We will process your payment in USD currency.
WHEN WILL MY ORDER SHIP?
Most orders ship within 5 business days of ordering from our warehouse, pending availability and credit
verification. Once your order has shipped it depends on the courier of choice on how long the delivery
it may take. Please allow an additional 10-14 processing days during sale periods. Any additional
shipping costs are nonrefundable.
We do not process or ship orders on the weekend or holidays, and we do not offer Saturday or express
delivery. Sudd is not responsible for delays due to local disruptions or weather systems.
ORDER VERIFICATION
All orders may be subject to order verification. This is to ensure the protection of our customers, we
want to ensure that every order that ships was authorised by the cardholder. If we put your order on hold
we will reach out immediately to ensure there are minimal delays in processing time.
DO YOU HAVE AN OPTION FOR GIFT WRAPPING OR GIFT MESSAGING?
Unfortunately, we do not have that option.
HOW SHOULD I CHOOSE THE BEST SIZE FOR ME?
We have a size guide that serves as a general guideline to help you find your size at Sudd. If you have
any questions about a specific styles measurements you can always contact us and we will be more than
happy to help you find your perfect size. You can email us at info@suddcompany.com with any questions.
Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so
you can place a new order with any changes you need. To request to cancel your order, please contact us
at info@suddcompany.com as soon as possible and be sure to include your order number in this request. We’ll
do the best we can to help you cancel before it ships, however we do process orders fast, and once your
order is packed or ships we can not cancel it at that time.
WHAT IS THE STATUS OF MY ORDER?
Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see
the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear.
Any information about back ordered or canceled items will be included in a separate email.
WHAT IF I RECIEVE A FAULTY ITEM?
We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away
at info@suddcompany.com and we will get it taken care of for you!
WHAT IF MY PACKAGE IS LOST?
Sudd is not liable for lost or stolen packages. Please visit https://suddcompany.com/pages/shipping for
more information on this as well as information on Route shipping protection you can add to your package.
WHERE CAN I PURCHASE SUDD GIFT CARDS?
Sudd gift cards are available for purchase on our website here.
WHERE CAN I USE MY SUDD GIFT CARD?
Any gift card purchased on suddcompany.com is only valid on our official website.
DO SUDD GIFT CARD HAVE EXPIRATION DATES?
Gift cards that are purchased on suddcompany.com and store credits issued for a return do not have an
expiration date.
I PURCHASED A GIFT CARD, AM I ABLE TO RETURN IT?
Unfortunately, all gift card purchases are final sale.
I ORDERED SOMETHING AND NOW ITS ON SALE- CAN YOU PRICE MATCH?
Unfortunately, we do not offer price adjustments for items that have been marked down. We apologize for
this inconvenience.
