Due to the nature of the location of our warehouse and international shipping, shipping and processing
times will vary depending on where you are ordering from. We urge our customers to familiarize themselves
with our shipping policy and shipping/processing times before placing an order.
WHAT COURIER DO YOU USE?
We offer USPS, UPS and DHL Express services at checkout.
Please note that during special offers, sale events or new collection launches you may experience up to 14
business day delay in receiving your order. The above times are also estimations provided by our couriers,
which can change once the parcel leaves our warehouse.
The estimated time does not include the customs processing, which is unfortunately out of our control.
*Orders are not processed on the weekends and public holidays.
**Excludes Russia.
PRE-ORDER PRODUCTS
The items that are available for pre-order are usually still in mid-production. The current wait time is
7-14 business days, excluding shipping and processing time. The 7-14 business days wait is for the garment
to be produced in to the studio of our fashion designers in Argentina Please take this into consideration
when purchasing a pre-order product.
CAN I CANCEL MY ORDER ONCE THE PARCEL IS PROCESSED
Orders may not be modified/cancelled once the parcel has been processed.
WHAT ABOUT DUTIES AND TAXES?
All international packages may be subject to customs duties and taxes. All taxes and customs chargers are
the responsibility of the customer, and they are not included in the cost of the order or shipping charge.
Please check your local customs website for more information.
WHAT IF MY PACKAGE IS LOST OR STOLEN?
SUDD is not responsible for lost or stolen packages, or packages delayed in transit. The shipping costs
for orders are non refundable. If you are experiencing problems with delivery, please contact the courier
with your tracking number.
ROUTE SHIPPING PROTECTION
For our customers we offer Route shipping protection, which can be added to your cart along with your order.
For orders under $100 the protection costs $0.98, for orders over $100 the charge is set at 2% of the total
of your basket. What the protection covers-
Marked as delivered (stolen) - Shipping issues can be approved no earlier than 5 and no later than 15 days
from when it was marked delivered. Orders over $100 USD require a police report.
Stuck in transit (lost) - shipping issues can be approved no earlier than 7 days no later than 30 days from
the last update, 60 days from order date. Shipping issues can be approved no earlier than 20 days and no
later than 30 days from the last update (International), 60 days from order date.
Damaged - File shipping issues for damaged items with photos of the Pachal and item (required) and no later
than 15 days from when it was marked delivered.
If you purchase this protection and problems with your parcel arise, please contact Route to file your report.
If customers do not purchase this protection, Sudd is not liable for any lost, damaged or stolen items.
I HAVE QUESTIONS ABOUT MY ORDER
If you're experiencing problems, or have questions about your order, email info@suddcompany.com with your inquiry,
providing your order number. You can also ask questions on our online chat. You can find further contact information
on www.suddcompany.com/pages/contact
By placing and order you are acknowledging and accepting all the international shipping terms.
